Eligibility: Items can be returned or exchanged within 30 days of delivery. Items must be unworn, unwashed, undamaged, and have all original tags attached.
Not eligible for return: Items marked "Final Sale", and items received through "Get a Free Product" or "Buy One, Get One" offers.
Restocking fee: A 15% restocking fee is deducted from the refund on every return. It covers the cost of shipping, inspecting, and restocking returned items, so we can keep offering free shipping on orders over $60. We waive the fee if an item arrived damaged or we sent the wrong item.
Store credit bonus: Choose store credit instead of a refund and you'll get an extra 20%. For example, a $100 return becomes $120 in store credit.
Damaged or wrong items: If your item arrives damaged or isn't what you ordered, email support@julyapparel.com as soon as possible with photos, and we'll make it right at no cost to you.
Refund timing: Refunds are processed within 5 business days of receiving your return, and go back to your original payment method. Card and PayPal refunds usually show up within 7 business days after that. For lost packages, processing can take up to 15 business days.
How to start a return: Email support@julyapparel.com with your order number and the items you'd like to return or exchange.
Questions? Contact support@julyapparel.com.
